View Our Website View All Jobs

Computer Support Services Manager

Computer Support Services Manager

  • Perform Computer Support Specialist Job duties:
    • Troubleshoot and resolve complex technical problems
    • Implement new technologies
    • Provide advanced technical support to faculty/staff efficiently
    • Manage, maintain, diagnose, implement and repair college level hardware, software, peripheral equipment and operating systems.
    • Assist in computer lab setup and maintenance
    • Communicate with vendors in order to solve or implement new campus technologies
    • Create and maintain documentation for process/services as needed
    • Write training manuals for users, and provide training to them as needed
    • Provide specialized support for all departments/colleges
  • Managing the development, deployment and scheduling of an effective, highly reliable Computer Support Specialists staff.
  • Responsible for providing annual performance evaluations, including hiring and firing of Computer Support Specialists.
  • Delegate and assign work duties to Computer Support Specialists, monitors and assists with work progress.
  • Standardize installation procedures wherever possible, increase efficiency, determine which issues should be handled by the IT helpdesk, as well as train the IT helpdesk how to handle these issues.
  • Ensure appropriate documentation has been created and maintained for all college level servers/services as well as those that are standard to campus.
  • Develop and maintain accurate inventory of hardware and software assets for individual colleges and faculty/staff.
  • Manage image development, deployment and management for all desktop, laptop computers and mobile devices that are campus owned.
  • Manage the development, maintenance, and support of college/department level virtual machines.  Including OS patches, and application patches.  Work with Network/Computer systems administrators as needed. 
  • Recommend and purchase appropriate hardware/software as needed for college level servers/services as well as faculty/staff computer purchases and computer lab needs, including high-tech classrooms while staying within provided budget requirements.
  • Provide continuous monitoring regarding customer service to faculty/staff; ensuring rapid identification, response, escalation and correction of issues impacting faculty/staff.
  • Manage, monitor and maintain all software licenses needed at the college/department service level.

REQUIRED QUALIFICATIONS:

  • Qualifying candidates must have a Bachelor’s in Network Technology / Information Technology or related field. 

REQUIRED SKILLS:

  • At least three years of relevant experience in desktop support for a company that has greater than 100 employees.

REQUIRED PHYSICAL DEMANDS:

  • Lift over 50 pounds
  • Walk, bend, sit, stand for extended periods of time
  • Kneel, climb ladders 6 ft and higher, crouch
  • Carry equipment up a maximum of three flights of stairs
  • Move equipment via a cart across campus, which includes up and down hills.

PREFERRED QUALIFICATIONS: 

It is preferred candidates have experience in Desktop Support, Local Area Networking, and Advanced System Administration.

  • 4+ years college/university computer support experience
  • A+ Hardware and Software certification
  • Experience with hypervisor administration and maintenance
  • Understanding of both wired and wireless systems and related technologies
  • Experience maintaining and debugging computer peripherals (printers, scanners, projectors, mobile devices, cameras, etc.)
  • Experience with  audio/visual equipment and configuration

For full consideration application materials must be complete.  Please include a cover letter addressing qualifications, a resume and contact information for 3 professional references. 

Applications received by May 28, 2018 will be guaranteed full review and consideration.  Applications received after that date may be considered until an adequate applicant pool has been established.

Any offer of employment is contingent upon a satisfactory criminal background check. 

Montana Tech is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged. Montana Tech makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, Montana Tech provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans.  To claim veteran’s preference please complete the employment (veteran’s) preference form located on the employment page and email to humanresources@mtech.edu.  You must include the job title of the position in which you are applying.

To request an accommodation, contact Cathy Isakson 406-496-4380; cisakson@mtech.edu

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.